Medical Care when we are closed - You have 3 options:

1. For telephone advice contact NHS Direct on 0845 46 47 or click on the NHS direct logo

2. If you think you need to speak to or see a Doctor please telephone "Devon Docs" on 0845 6710270. This local out-of-hours GP service is staffed predominantly by local GPs and local Practice Nurses

3. Emergency - call 999 or go to your nearest A&E Department

Opening Times & Appointments.
Telephone 01803 556403 to request an appointment (See below for the difference between "Urgent" & "Routine" requests). Please phone after 11am for other enquiries including test results. For security purpose your calls will be recorded but we can assure you that they remain completely confidential. If you work full time please let us know and we will do our best to arrange a convenient time to meet up.

Office Hours.
Monday - Friday      8.30am - 6pm                                                  We are closed every Tuesday 1pm-2pm for Staff Training

Saturday 8am - 10am for those unable to access routine care on    weekdays. Please speak to a GP about this service.

Should you require an Urgent Same Day Appointment, please let the receptionist know before 11am. Often the GPs/Nurses can deal with your problem with a telephone appointment but if you think you will definitely need to be seen, please let reception know. You may be given an appointment with our Nurse Practitioner Val or another member of our Nursing team as they are often able to help. We also continue to offer Routine Appointments which you can book in advance

Only 10 minutes.....???!!!  Let's get organised then...!                   If you think you have more than 1 problem and may need longer than 10 minutes then please ask for a "double" appointment.                    To maximise the benefit you gain from seeing a clinician, you are welcome to download and fill out this resource, then bring it with you to your appointment.                                                            Appointment Planner Resource

To Request a Home Visit.
If you are too ill to come to the surgery, please phone the surgery before 10 am and a Doctor will contact you to arrange an appropriate assessment, and will visit you if necessary.
Urgent visit requests will be accepted at any time and we do appreciate as much information as possible so that the degree of urgency can be assessed.

We are constantly trying to make our appointment system more accessible to provide our patients with the most efficient service possible. We hope that waiting is kept to a minimum. If you do have to wait it is usually because we are dealing with something urgent, or a previous Patient has required more time than anticipated, and we hope you will understand.

Unfortunately, no NHS appointment system is perfect and we understand at times there may be difficulties experienced. Please be patient with our receptionists at these times - they are here to help you. Thank you for your understanding.

Touch Screen Arrival System – It's easy!                           Normally when you arrive at the surgery, you go to the front desk to tell us you are here for your appointment. The touch screen arrival system will give you the option of bypassing this by registering your arrival on a very simple electronic system in the reception area. This was introduced in response to a patient survey which highlighted the difficulties of queuing at the main desk. Go on – have a go!!!

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