Discover how to get the right care from your GP practice with the NHS guide You and Your General Practice.

Your Guide to GP Services and the NHS

We understand that knowing the best way to access help from your GP practice isn’t always straightforward. To make things clearer, the NHS has put together a helpful guide: “You and Your General Practice.”

This guide explains what you can expect when using GP services and offers practical advice on how to make the most of NHS care. Inside, you’ll find useful information such as:

• What to expect when you contact us to book an appointment
• The different healthcare professionals who may support you
• How to use NHS online services for quicker access
• Where to turn when the practice is closed
• How to share feedback or raise a concern

Written in simple, everyday language, the guide is designed to take the confusion out of navigating GP services.

During your care, we may use Abtrace, a clinical decision support tool that that analyses data within the Electronic Health Record (EHR) to help clinical and administrative staff identify required activities for patient management.

Abtrace reads and writes directly to your record and helps support recall and monitoring for certain populations, such as patients with Diabetes, COPD, Asthma, and other long-term conditions.

Features include real-time information, automated recall processes, and patient messaging with self-booking links.

For more information on Abtrace, please find their privacy policy here: https://www.abtrace.com/privacy-policy

Supporting Your Health, Together

The NHS works best when patients and practices work hand in hand. By understanding how GP services are organised, you’ll know the quickest and most effective way to get the care you need. Our team is here to support you at every step.